Nesma Palace     Hotel

Property Policy

HOUSE RULES The following are the terms and conditions of the agreement between the guest(s) and Nesma Palace (hereafter called the management) regarding the services provided to the guest, and which will be binding upon them.

Rights of the Management: It is agreed that the guest will conduct him\herself in a respectable manner and not cause any disturbance within the hotel premises. The management reserves to itself the absolute right of admission to any person in the hotel premises. The management has the right to change the room allotted to the guest at any time, without assigning any reason thereof and without any previous notice, or to shift the guest to any suitable position, the management claims absolute control of the whole of the hotel premises.

Guest's Belongings: Guests are particularly requested to secure the bolts of the doors and windows of their rooms when going out or when going to bed and not to leave the key in the keyhole. For the convenience of the guests, private lockers are available at the front office. The management will in no way whatsoever, be responsible for any loss and/or damage to the guest's cash, belongings, or any other property from either the hotel room or locker or any other part of the hotel for any cause whatsoever including theft or pilferage.

Relation between the management and guests: The hotel management shall always be deemed to be in possession and control of the whole of the hotel premises and every part thereof.

Admission and tariff: Guests should fill in and sign the guest registration card at the reception and obtain a "Key Card" with room rate and key of the room.

Guest's Visitors: The visitors or servants of guests are not allowed in the room at any time during the day or night. They may be entertained in the lounge.

Food & Beverage: Ordinarily food or liquor of any kind is not allowed to be brought into the hotel. In case food or beverages are brought in and consumed in the hotel, the hotel is entitled to make an extra charge.

Settlement of bills: Bills must be settled on a presentation by Cash or Credit Card. Cheques are not accepted

Management's Lien in guest's luggage and belongings: In the case of default in payment of dues by a guest, the management shall have a lien on the luggage and belongings, and be entitled to detain the same or to sell or auction such property at any time without reference to the guest, and appropriate the net sale proceeds towards the amount due by the guest without prejudice to the management's rights to adopt such further recovery proceedings as may be required.

Departure: "Check in - Check out: 12.00 noon": The guest shall vacate the room allotted to him on expiry of the period of occupation granted to the guest. Should the guest fail to vacate the room on expiry of the period the management has the right to remove the Guest and his / her belongings from the room occupied by the guest.

Gambling: Gambling of any sort - which is not allowed as per government rules - is prohibited in the hotel premises and the management will not be responsible for the consequence arising thereof.

Hazardous goods: Bringing into and/or storing of raw or exposed cinema films or any other articles of combustible or hazardous nature and/or prohibited goods and/or goods of objectionable nature, is prohibited. The guest shall be solely liable and responsible to the management, its other guests, invitees, visitors, agents, and servants for all loss, financial or other, and damage that may be caused by such articles or as a result of the guest's own negligence and non-observance of any and all instructions.

Electricity and water: Guests are specially requested to switch off the lights, fan, Ac. units etc. whenever not in use. This s not only to economies the use of electricity and water but also to ensure the safety of equipment’s and to avoid inconvenience o other residents. No heaters will be allowed inside the room.

Damage of property: The guest will be held responsible for any loss or damage or prejudice to the hotel property caused by themselves their friends and any person for whom they are responsible.

Application of law, government rules, and regulations: The guest is requested to observe, abide by, conform to, and be bound to all applicable acts and laws and the government rules and regulations in force from time to time.

Amendments of Rules: The management reserves to itself the right to add to, or alter amend any of the above terms, conditions, and rules at any time without notice Please feel free to contact us for any further clarifications you may have. Assuring our best services at all times. Thank you so much for your time and consideration.

However should you require any further assistance information or negotiation please feel to contact me directly assuring you our best Rate of attention and service, looking forward to hearing from you soon.

Reservation Policy

Free cancellation is not allowed .You will be charged 50 % on cancellation
If the guest failed to arrive you will be charged 100%

Non Refundable Policy

Free cancellation is not allowed .You will be charged 50 % on cancellation
If the guest failed to arrive you will be charged 100%